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Set up your account, configure support channels, customize your portal
Email channel
Use your email channel to its full potential with all the information needed
Configuring automations
Save time and manual effort by automating mundane tasks in helpdesk
Customer portal setup
Setup your support portal, populate it with useful solutions
Freshdesk integrations
Extend functionality of your helpdesk with ready to use integrations
Reporting and analytics
Make date driven decisions using analytics you can derive from reports
Ticketing channels
Integrate your Twitter and Facebook accounts with Freshdesk and support
Configuration and workflows
Configure and setup workflows such as SLAs, CSAT surveys, ticket forms
